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Accessibility statement for the Companies House WebFiling service

About this service

The Companies House WebFiling service is run by Companies House. We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text disappearing off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We know some parts of this service are not fully accessible. We know that:

  • most PDF documents are not accessible in a number of ways including missing text alternatives and missing document structure
  • some of the content is in incorrectly coded tables which may cause problems for users of assistive technology
  • the service times out without warning users or giving users the opportunity to extend
  • there is no skip to content link present. Users who cannot use a mouse will have to tab through the navigation links on each page
  • there is expandable content which does not announce its state correctly, which may cause problems for users of assistive technology
  • there are elements which are not visible on screen which may cause problems for users of assistive technology
  • when the page loads, focus is set to the first input field which may cause problems for users of assistive technology
  • there are links which have duplicated text which may cause problems for users of assistive technology
  • some tabbed elements do not announce their state correctly to screen readers
  • page language has not been set in a small number of areas, this may cause issues for users of assistive technology
  • some radio buttons may not get read correctly by screen reading software
  • there are text elements which fail to meet the minimum required colour contrast ratio
  • the heading and legend are repeated on one form

What to do if you cannot access parts of this service

To get information on this service in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us by:

  • email at enquiries@companieshouse.gov.uk
  • telephone: +44 (0)303 1234 500
    (Monday to Friday 8.30am to 6pm, national call rate)
  • telephone (Welsh language) 029 2038 0065
  • minicom: 02920 381245
  • writing to us at:

    Companies House
    Crown Way
    Cardiff
    CF14 3UZ

    DX 33050

We’ll discuss what assistance we can provide to help you meet your responsibilities. With your permission, we’ll place a note on our internal system.

For example, if you have impaired vision and would prefer us to contact you by phone, we can call to remind you when your confirmation statement or accounts are due.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service’s accessibility

Companies House is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed in the next section.

Non-accessible content

The following content is non-accessible for the following reasons:

PDFs and other documents

Most PDF documents are not accessible in a number of ways including missing text alternatives and missing document structure (not mentioned by DAC, but still a known issue). This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value). We are investigating a solution to this problem and will update this statement in due course.

Tables

Some of the content is in incorrectly coded tables which may cause problems for users of assistive technology. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (Info and Relationships). We plan to fix this by the end of 2020.

Timeout

The service times out without warning users or giving users the opportunity to extend. This doesn’t meet WCAG 2.1 success criterion 2.2.1 (Timing adjustable). We plan to fix this by the end of 2020.

Skip to content link

There is no skip to content link present. Users who cannot use a mouse will have to tab through the navigation links on each page. This doesn’t meet WCAG 2.1 success criterion 2.4.1 (Bypass blocks). We plan to fix this by the end of 2020.

Expandable content

There is expandable content which does not announce its state correctly, which may cause problems for users of assistive technology. This doesn’t meet WCAG 2.1 success criterion 2.4.1 (Bypass blocks). We plan to fix this by the end of 2020.

Focus order

There are elements which are not visible on screen which are focusable. This doesn’t meet WCAG 2.1 success criterion 2.4.3 (Focus order). We plan to fix this by the end of 2020.

When the page loads, focus is set to the first input field using JavaScript. This will create issues for screen reader users. This doesn’t meet WCAG 2.1 success criterion 2.4.3 (Focus order). We plan to fix this by the end of 2020.

Non-descriptive links

There are links which have duplicated text which may cause problems for users of assistive technology. This doesn’t meet WCAG 2.1 success criterion 2.4.4 (Link purpose – in context). We plan to fix this by the end of 2020.

Tab panel

Some tabbed elements do not announce their state correctly to screen readers. This doesn’t meet WCAG 2.1 success criterion 2.4.4 (Link purpose – in context). We plan to fix this by the end of 2020.

Language

Page language has not been set in a small number of areas. This doesn’t meet WCAG 2.1 success criterion 3.1.1 (Language of page). We plan to fix this by the end of 2020.

Grouped inputs

Some radio buttons are not grouped correctly on a small number of forms. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (Info and Relationships). We plan to fix this by the end of 2020.

Colour contrast

There are text elements which fail to meet the minimum required colour contrast ratio. This doesn’t meet WCAG 2.1 success criterion 1.4.3 (Contrast (Minimum)). We plan to fix this by the end of 2020.

Duplicated Heading Text

The heading and legend are repeated on one form. This doesn’t meet WCAG 2.1 success criterion 2.4.6 (Headings and labels. We plan to fix this by the end of 2020.

What we’re doing to improve accessibility

To improve the accessibility of our services, we:

  • work with real users who have accessibility issues to make sure that our services meet their needs
  • carry out internal tests for compliance with Web Content Accessibility Guidelines V2.1 level A and level AA
  • work with external agencies in major UK cities to perform usability research with users
  • recruit customers through our user panel to take part in sessions at our usability lab in Cardiff
  • build and test our services to meet government accessibility requirements
  • are developing an assistive technology lab in our Cardiff office to improve the testing of our services and raise awareness of accessibility

How we tested this service

We regularly carry out internal tests for compliance with the Web Content Accessibility We regularly carry out internal tests for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA.

This service was last (externally) audited on 2 December 2019. The audit was carried out by the Digital Accessibility Centre.

We tested

  • Sign in/Register
  • Company authentication
  • Company profile
  • SIC code selection
  • Appointment of a director
  • Confirmation of submission
  • Payment

This statement was prepared on 05 August 2020. It was last updated on 05 August 2020.